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ITSM & Helpdesk

Service desk, ticketing, and IT service management.

ServiceNow

Enterprise IT service management and workflow platform.

Best for: Large enterprises with complex workflows

Freshservice

Cloud ITSM and service desk.

Best for: Mid-size IT teams

Jira Service Management

Service desk and ITSM from Atlassian.

Best for: Teams already using Jira

Pricing: Free for up to 3 agents; paid plans per agent/month

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